As it is possible for Ads, Blog, Email and Landing pages, be able to choose who can either read, write ou publish for Social Media. Or even more, the specific account they have access to - despite the one that they own VS don't own.
I completely agree. The all-or-nothing access to the social media function is one of two things that stops me from using HubSpot to manage our social presence (the other being category scheduling rather than individual post scheduling).
I agree with this idea. Lately I found out that someone higher up in the commercial team couldn't see one of the cards reported in our default marketing dashboard. Turned out those cards are from social reporting. Although social metrics may not be as relevant for commercial folks, it's still a good FYI for them and pity that the one who reported this is an important stakeholder.
To add to the above. Personally for a business like ours that has many store locations and haas a manager for each of those stores we have a social (FB, Insta, Pinterest) to each of these locations so its essenital that we can allocate who can post/schedule on allocated social profile.
More restriction on the insight to the other social media account's data is another concern from our end. Right now a user can access, view and report on all linked social accounts. If we restrict permission to a singular account that should be the only data points available to said user.
Yes, I would like to see the ability to limit social account access to certain users. For example, User A give access to Twitter and LinkedIn. User B give access to Instagram and Facebook. etc. Cannot currently do that.
I've just discovered the Beta version and I'm a bit disappointed that the release doesn't go all the way with the idea.
It is possible to give access or not to the social network functionality for groups of users, but it is not possible to limit their actions to visibility.
For example, I find it logical to give access to the social media schedule to my sales department, but I don't find it logical that they can edit the content of the posts.
Hi! My name is Hallie, and I'm a Program Manager on the CXM Team. I'm marking this as 'Idea Submitted' because part of this idea is available, but not all of it. Specifically:
There are draft only permissions so users can create but not publish social posts, not view social at all, and options for granting access to all accounts or only ones they connected, as outlined here.
There are not 'read only' permissions available at this time.
There are not more granular permissions for accounts, such as being able to choose specific accounts users have access to regardless of who connected them.
If the last 2 bullet points are still features you'd find value in, please continue to leave feedback here for our product team. Any updates to these would be shared here as soon as there is more info. Thanks for your continued patience and feedback!
Hello! I wanted to share a quick update here, but keep this in 'Idea Submitted' because not all aspects of this request are in development:
At this time, there are draft only permissions so users can create but not publish social posts, not view social at all, and options for granting access to all accounts or only ones they connected, as outlinedhere.
'View only' permissions are currently in development!
There are not more granular permissions for accounts, such as being able to choose specific accounts users have access to regardless of who connected them.
If more granular permissions for accounts is something you'd fin value in, please continue to leave feedback here for our product team. I'll update this post again once more details are available regarding the view-only permissions. Thanks again for your continued patience and feedback!
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