Hey folks - While this feature is likely not something we'll bring to life in 2021, it's clear this channel is important. Recent changes to Messenger for Instagram APIs mean an integration is now possible, but we're still evaluating how and when we can add support for Instgram messaging as a channel in HubSpot.
We're exploring this channel but it will likely be some time before we can natively integrate Instagram messages as this will require Facebook to add Instagram message access to their Messenger APIs before we can realize this type of integration.
hey team, this is a in demand feature that has many upvotes. I believe it is inine with our goal of ensuring connectivity among our customers' businesses too.
Nearly 2 years since the last update and still no integration? Come on hubspot, do better! We have to manage our DMs in Meta Business rather than having all of our social channels in one place.
Hello team! Is there any update on this request? it seems like a very urgent matter for most of our users, I really appreciate the team trying to get this done for HubSpot users.
