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Hey folks - While this feature is likely not something we'll bring to life in 2021, it's clear this channel is important. Recent changes to Messenger for Instagram APIs mean an integration is now possible, but we're still evaluating how and when we can add support for Instgram messaging as a channel in HubSpot.
We're exploring this channel but it will likely be some time before we can natively integrate Instagram messages as this will require Facebook to add Instagram message access to their Messenger APIs before we can realize this type of integration.
I am suprised HubSpot still hasnt made this a feature/function. To manage and Customer center all communications should be centralized. Facebook posts, Facebook Messenger, Instagram Messenger, Twitter, TikTok, Youtube & Linkedin. all comments on posts and direct messages should be fed into the Customer Center engagment to create a ticket and enable a response.
Yes please! About 2/3 of my clients message me on Instagram, the rest is FB messenger and email. Please implement Instagram messages into conversations, thank you!
Is there an update on this? Insta messages are really important to see and respond to from within our HS inbox. FB works nicely but really missing this feature.
A year and a half and hubspot is still waiting on the community to fix this? Third-party recommendations? For all the huff and puff about being an industry leader in the hubspot blog, this seems like a pretty foundational miss. I guess I can deal with the frequent data delays on list memberships from the slow server, but not having basic functionality for social marketing and sales? Come on. If I have to go to facebook to manage the IG inbox, then I don't need hubspot. What else do I not need hubspot for? The things I need it for most are either clunky or non-existent. Looking elsewhere since this is clearly not a priority here.
@mfreiert coming up on a year, is that some time? Is there an update? I'm trying to build something here, if HS can't or won't do it I'd like to know so I can find real solutions.
Instagram DMs is manageable from Facebook business manager nowadays. Surely if we can connect to business manager as opposed to instagram we can make it work that way?
We get a lot of support queries to our Instagram DMs. Being able to manage and reply to these messages from HubSpot would be invaluable for our support team.
Si de acuerdo, la idea es poder unificar todos los canales de comunicación con prospectos, al no tener instagram en la bandeja de entrada pierde sentido poner messenger.
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