Hey folks - While this feature is likely not something we'll bring to life in 2021, it's clear this channel is important. Recent changes to Messenger for Instagram APIs mean an integration is now possible, but we're still evaluating how and when we can add support for Instgram messaging as a channel in HubSpot.
We're exploring this channel but it will likely be some time before we can natively integrate Instagram messages as this will require Facebook to add Instagram message access to their Messenger APIs before we can realize this type of integration.
I want to add my voice to this requested idea - c'mon Support, this has been requested since 2019, that's 3 years now, and many, many months since an update on the status of this request from Support.
Yes HubSpot get on this; you preach about removing "FRICTION" for customers this is currently not removing friction. Stop worrying about your stock price and build this out. There are companies a 100th the size with this already on their platform.
Just adding another chime here guys. The lack of messaging integration has prevented me from making the switch.... I am a fan outside of that, but our support team needs to see our social.
This has been requested since 2019, surely now in 2023 this feature is soon to be avilable? It's causing so many problems for us not havinga fully unified inbox.
Its really important to us that instagram is integrated. Dont understand why it hasn´t been done... this is a really important channel to a lot of brands. Any chance of us knowing where this sits in terms of priorities for the HubSpot team? I see there are coments from way back and nothing has been done... and when we ask through customer support all they do is to send us to this inbox that looks dead
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