HubSpot Ideas

dschroed

Social Chat - Instagram Chat integration (Facebook Business Messenger)

 

 

linked to these Forume messages, but no duplictates in the IDEA Forum: 

 

I need to be able to respond to instagram messages via my Hubspot account.  

Can you please look into utilizing the FB Business Manager API, to also integrate the Instagram Chat Messages. 

 

I would like to be able to respond to those messages, in the same way, as I do with Facebook Messenger through HubSpot. 

 

Hope this is being considered, and expanding the current beta chat scope. 

 

 

FB Chat Beta:

https://community.hubspot.com/t5/HubSpot-Ideas/Integrate-Facebook-Messenger-with-Conversations/idi-p...

 

Instgram Chat from Acedemy: 

https://community.hubspot.com/t5/Academy-Learning-Center-Support/Answering-instagram-messages/m-p/27...

Mises à jour HubSpot
Statut mis à jour : Being Reviewed
July 28, 2021 05:27 AM

Hey folks -  While this feature is likely not something we'll bring to life in 2021, it's clear this channel is important. Recent changes to Messenger for Instagram APIs mean an integration is now possible, but we're still evaluating how and when we can add support for Instgram messaging as a channel in HubSpot.  

Statut mis à jour : Being Reviewed
May 19, 2020 03:04 PM

We're exploring this channel but it will likely be some time before we can natively integrate Instagram messages as this will require Facebook to add Instagram message access to their Messenger APIs before we can realize this type of integration.

We'll post an update  as we learn more!

184 Commentaires
HubBase-Val
Participant | Partenaire solutions Gold

Hey guys,

 

Although we do not yet offer this feature, here's a quick rundown of what our HubSpot <> Instagram integration can do:

1. Automated DM Logging:
Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM shows up as an activity (note) with the message text and date, keeping your contact history neat and complete.

2. Tracking & Reporting:
Track DM interactions like a pro. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis simple.

3. Contact Matching Without Email:
No email? No problem. We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records manually.

4. Custom Cards in HubSpot:
Get a clean, at-a-glance view of DM activity right inside HubSpot with a custom card in the contact record sidebar—works similarly to Zendesk's integration. 

More details here: https://www.hubbase.io/hubspot-integration/instagram and don't hesitate to reach out!

 

GeorgSoller
Contributeur
nice,
but no direct pricing 4 this...

TP423
Membre

Any update about this instagram to hubspot integration??

HubBase-Val
Participant | Partenaire solutions Gold

Hey guys,

We added more details here: Instagram HubSpot Integration

It's only $100/month. Feel free to email me if you need any other details: val@hubbase.io.

Thanks!

Val