Social Chat - Instagram Chat integration (Facebook Business Messenger)

dschroed

 

 

linked to these Forume messages, but no duplictates in the IDEA Forum: 

 

I need to be able to respond to instagram messages via my Hubspot account.  

Can you please look into utilizing the FB Business Manager API, to also integrate the Instagram Chat Messages. 

 

I would like to be able to respond to those messages, in the same way, as I do with Facebook Messenger through HubSpot. 

 

Hope this is being considered, and expanding the current beta chat scope. 

 

 

FB Chat Beta:

https://community.hubspot.com/t5/HubSpot-Ideas/Integrate-Facebook-Messenger-with-Conversations/idi-p...

 

Instgram Chat from Acedemy: 

https://community.hubspot.com/t5/Academy-Learning-Center-Support/Answering-instagram-messages/m-p/27...

99 Replies
alyssan
Member

+1 to this idea. Please if we can get an update!

karstenkoehler
Hall of Famer

This would be a great feature to have indeed. Currently, incoming Facebook messages are managed in a HubSpot inbox, Instagram messages on Instagram.

MoritzZH
Member

Is there any roadmap on this? It is a killer featuer for our team. Otherwise we wont need the service Hub... @HubspotTeam

DNicholls
Member

Now that FB Inbox/Business Manager has access to Instagram messeges, it would be very useful if they could be pulled through to the Conversations Inbox on HubSpot.

MBid2021
Member

This is a must have for us.  Most of our conversations take place on IG, and we actually SELL with this channel very effectively.  It would be so much easier if we didn't have to toggle to Business Suite (which is not all that great).  (Also, please tell your sales guys about this.  I was expecting to be able to do both FB and IG once connected.  Bummer. )

hairgroveconsul
Member

@MBid2021 Agree - I have 2 clients right now that do more than 80% of their leads and sales come from Instagram DM's. It's insane this shift of messenger based sales. I love HS but being forced to look at other options - one is amoCRM which was built as messenger based first - seems cool but not vetted like HS is. Still can do bots/deals/workflows etc and similar pricing. 

dawalsh
HubSpot Product Team

Agreed! It would be great to chat/message using the conversations tool for other platforms, especially for app developers

LMeier6
Member

I'd be so hyped if they were to add this. For my marketing, I don't wanna EVER leave hubspot to check other apps natively.

Why are they doing this to us 😭 Legacy software is not an excuse to stop innovating.


@hubspot If you don't have the ressources to develop the feature yourself, please just acquire one of these smaller IG CRMs, that HAVE ALREADY done it:
https://www.gramto.com/
https://aigrow.me/

https://instavast.com/ 

https://dmpro.app/

https://instazood.com/

https://igdm.me/

 

Let them keep doing their thing, but make the service free for marketing hub users.

Offer some kind of integration through piesync/api, you'll figure it out.

 

The feature is highly sought-after and we all know you guys got the cash to do it.

Let's give the users what they want 😎

 

 

 

KDailey
Member | Elite Partner

Not just Instagram! Definitely needed for Twitter DMs and other social channels. 

KDailey
Member | Elite Partner

Facebook has added Instagram to their messenger, so this should be done ASAP

KDailey
Member | Elite Partner

Facebook has added Instagram to their messenger, so this should be done ASAP

FerCastellanos
Member

Si la mayoria de mis clientes nos contactan via instagram y seria bueno integrarlos directamente al CRM

NBroncard
Member

+1

Ellesyanna
Contributor | Diamond Partner

Definitely needed!

AUlusan
Member

Agreed with everyone here. Can someone from hubspot give an update to us? It is surprising that Instagram messages cannot be integrated. This is a must have in 2021. 

AUlusan
Member

Any update on this HubSpot team? I hope this is coming soon.

MichaelC
Guide | Partner

We also got a client needing this 

PGalgali
Member

We need need need this!

AAtkinson
Member | Diamond Partner

We are potentially going to loose a deal because of this one?

Niallp7
Participant | Diamond Partner

Surprised that this has not been sorted out yet. It makes sense if you are able to receive DM's from Instagram.