Snippet Tool - Text Limitation Removal

CristianP

The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For example, we have a variety of plans each with their own unique product offerings. A snippet would be a helpful tool for quickly inserting the cost of a specific plan plus it's lineup of products. The text limitation prevents this ability.

94 Replies
Status updated to: Delivered
glencornell
HubSpot Product Team

Hi Community! 

 

We've now increased the character limit of snippets from 500 to 2500 characters.

 

Best,

Glen

Status updated to: Delivered
glencornell
HubSpot Product Team
 
Geoffww
Participant

Wonderful thank you.

R10
Member

Much appreciated! Though, any chance it could be longer? I have a 9,500 character list of Terms and Conditions I need to add to every contract. 

Geoffww
Participant

R10,

In those cases you should use the Email template.

R10
Member

Hi Geoffww,
Where can I find that? I assumed I only had access to snippets when filling out the purchase terms field in a quote. We need the text on this form, signed by the client, it can't just be in an email body.
Screen Shot 2020-01-31 at 2.33.30 PM.png

Geoffww
Participant

Templates are only available in the email composing window.  You could break up your 9500 text body in 4 snippets.  Terms and Conditions part 1, part 2 etc.

Jenni_h
Member

@glencornell  You had mentioned the limit is now 2,500 characters (as of Jan 31); I am able to create snippets that long, but I can not send them - not sure if anyone else is experiencing this issue:

 

1024.jpg

 

 

koivuniemi
Member

Why 2500 marks limit? Would it be easier to just get rid of the limit as a whole? 

jpalarcon
Contributor

Hi @glencornell 

 

With 2500 they will continue to be few characters ... it would take at least 10,000 to make it fully functional

 

For example, in quotes, the only way to load info quickly and easily, to avoid any mistake from sales users, is to use snippets

 

In the quotes we need to add the terms and conditions of the service order. And it's like a contract practically. It's like 8500 characters approx

 

Is this possible? If not, what other possible solution to this problem can you think of?

OttoMFP
Member

@jpalarcon - A paid solution that works well is Textexpander. License per user, great functionality, easy to use. A free alternative is AutoHotKey which is a way to create your own "scripts". Basically, if I type !sig AHK automatically includes my formatted signature anywhere at any time as long as the script is running in the background. I am not a coder myself but was able to learn how to use and set up AHK. Time is money though and learning this took some time so this might not suite everyone.

 - Otto

jpalarcon
Contributor

Hi @OttoMFP !

 

Thanks for your suggestions!

 

The reality is that adding an additional cost just for this does not make sense. It should be part of the tool. In itself, Husbpot quotes lack several things in general.

 

Doing a quick review of these tools that you mentioned, the biggest drawback is that I lose control of the content that needs to be loaded, in case it needs to be updated, for example.

 

From what I've been reading, I'm going to test if sales people correctly use multiple snippets to load this info.
But I also think that Hubspot should considerably increase the number of characters. I see that there are several of us who have this problem.

 

Thx!

 

Cheers!

JulianTEC
Member

Hey HubSpot,

Any chance you can action or reply to this? It has been here since ‎Oct 27, 2017 and I can't see how it can't be a simple fix.

dc-usa
Contributor

Please remove the limit for snippets -- 2500 isn't enough. 

 

We want to use the snippets for our quotes. We need to insert our Terms & Conditions -- this doesn't fit in 2500 characters. Or, maybe use another mechanism for inserting text with quotes (e.g., Templates?). 

 

2500 makes the tool useless for quoting, and requires us to do a copy/paste from a Word doc.