The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For example, we have a variety of plans each with their own unique product offerings. A snippet would be a helpful tool for quickly inserting the cost of a specific plan plus it's lineup of products. The text limitation prevents this ability.
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We just signed a 30k contract but this is a deal breaker. I can't customize the Quote Template for the team to add the sales legal terms, I can't add a snippet to overcome this limitation. This is a serious product defect. What is the point of having quotes if you can't effectively use them?
Let's be honest here, you aren't using hubspot to sell simplistic store line items. You are selling technology or service products that have legal agreements attached to them with literally no way to add them in the hubspot tool.
I second this, 500 characters is far to few. So far not one my saved text files (for this exact purpose) has made it into a Snippet because they are too long.
This level of "non customer care" is impressive. I stopped using the Ideas Foum because there is simply no point. Checking back in and seeing this two year old post missing even the most basic reply is astounding.
I was excited to learn about the snippet tool but was quickly disappointed with the character limitations. I wanted to use this tool to send instructions to our clients however, with the limitations I am unable to be as specific as I would like to be.
Found in this thread is the free tool TextExpander (Apple, PC etc) that I've been using for a couple days now and it works beautifully. Give it a try if you need a way to manage and use Snippets that has more than 500 characters.
I am testing Service Hub for our company, we use something like snippets in our current solution. Seeing that Serice Hub had snippets to put in tickets was a reflief until I tried it and found the 500 character limitation. It's completely useless for us. Our smallest frequently used text is about 550 with some that we use every day being 3800 such as our standard installation introduction email. I'm unfortunately finding this to be a bit of a theme in HS, a great feature is available but is woefully limited.
Totally hear you! This limit was created a long time ago and it's been a long time coming for us to update this. Some good news, we are planning to increase the character limit in snippets from 500 characters to 2500 characters. Once this is queued up it should not take much development time to update.
Agree that this is better, but I just checked our general terms and conditions (which is what I would want to add to a quote), and, with spaces, they are 2900 characters; and anything requiring special conditions would be longer. Obviously we could use multiple snippets, but it's a bit of a hassle still.
Delighted to hear it is increasing to 2500 characters, but why limit it there?
We have a bunch of sales support documents that we'd love to be able to access as snippets in notes or other fields. It makes no sense to set an arbitrary limit.
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