Snippet Tool - Text Limitation Removal

The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For example, we have a variety of plans each with their own unique product offerings. A snippet would be a helpful tool for quickly inserting the cost of a specific plan plus it's lineup of products. The text limitation prevents this ability.

HubSpot updates
57 Replies
zachallen
Regular Contributor

I don't understand the limitation, here.  This isn't Twitter.  

 

Our Support Team is utilizing snippets in conjunction with Service Hub.  We would like to use snippets for common/canned  responses.  Right now, we can't do this effectively because of the limitation.  I can send a snippet with a link to an article, but this isn't ideal.  

xavierbush
New Contributor

Agreed! For us it is important to attach the Purchase Terms (and sometimes in different languages) to our product quotes. The Snippet idea is fantastic but for us operate with it we would need more characters.

AlexHarrison
Occasional Contributor

Would love to see the character limit removed completely!

AtotheB
Visitor

yes, we need larger limits!!

Rob-NWB
Occasional Contributor

These limits should be removed. This idea has 83 upvotes and 44 replies over a 2 year span.

 

Can this please be addressed and fixed.

AlexHarrison
Occasional Contributor

The text limit on snippets is the number one reason I started looking at other services that could beat HubSpot.  Check out Streak and CloudHQ for their combined ability to do what HubSpot does in a lot of cases.  I'm considering making the move(s).

Jenni_h
New Contributor

Being limited to 500 characters is extremely challenging, as our last service provider allowed a much greater limit (if there was one at all - never ran into this issue), which means re-tooling many of the shortcuts we have used in the past, and are already used to.  In my LoB, my staff spend a lot of time educating our visitors, and being able to have all of the information the visitor needs in one go is ideal; having to massage the existing tools to meet the character limit is a huge time investment/make-work project that could easily be eliminated by removing or increasing the character limit. 

Rob-NWB
Occasional Contributor

Circling Back here - I reached out to our account rep and they were able to increase the limits to satisfy our needs. We shared our desired snippets and their character count for them to see the validity of our claim. Supposedly this helped.

 

So this is possible - just speak with your account rep and demonstrate the need for it.

 

Doesn't eliminate the sense that this limit is completely useless and frustrating.

Chantal
Regular Contributor

Totally agree, the snippet limit is forcing me to write the same story over and over again, because it is too long to add as a snippet. 

chowes
Occasional Contributor

@Rob-NWB  That's good to know, but this seems like a lot of work on the users part for something that is clearly a bug instead of a feature.  Personally, I gave up on this functionality for longer blocks of text a while back because I'd pretty much lost hope that anyone at HubSpot cared. I just copy/paste more than I should have to.. It's akin driving 40 on an open Autobahn in a Bugatti because someone put obstacles on the road, but limits like this are ridiculous speed bumps in the way of an otherwise high performance product.