Hola! ¡Tenemos nuestra Comunidad en Español!

Snippet Tool - Text Limitation Removal

The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For example, we have a variety of plans each with their own unique product offerings. A snippet would be a helpful tool for quickly inserting the cost of a specific plan plus it's lineup of products. The text limitation prevents this ability.

44 Replies
ilarabinowitz
Regular Contributor

We need longer snippets - this is a huge limitation for us to use during calls, notes, and responses.

 

Also the snippets would be great if they allowed for including a document.

dbanovic
New Contributor

It extremly annoying not beeing ably to put the whole description and the price of the specific feature into the snippet.

Please guys, I know you can do better, fix it!

Thanks

 

bechenbach
New Contributor

 ATTENTION HubSpot,

 

Please remove the character limit for the Snippet feature. There are too many use cases that may exceed your character allotment when creating snippets. I can think of many uses but unfortunately am limited. Please make this a priority. 

Yen
New Contributor

Completely agree and upvoting on this! Many macros and saved replies don't have a text limit and it makes no sense for there to be one in Hubspot's version. Please remove the text limit restriction!

DougWillems
New Contributor

The only alterntiave is templates. However.... unlike templates, Snippets offer the ability to quickly add various text blocks instantly to a single email. As such template dont provide a good alternative.

Why limit the text size?  I have had to create three snippits to create a single block of information.

Again, the question really is why limit the snippet size?

mitchenstien
New Contributor

Agreed, would love to see this

Jesse
Occasional Contributor

I upvoted this idea because the snippet length completely hinders us when it comes to quotes. The text window for "purchase terms" allows you to use snippets, but our Standard Terms and Services is over 3 pages long! I would imagine most companies (especially SaaS companies) have Purchase Terms that could never fit into a snippet. As it stands now we need to keep a second tab open and copy/paste in the terms and services every time we send a quote. 

 

No limit to snippet length would fix this, but honestly a better solution would just be to have the ability to let people permantly affix their Terms to their quote, in the same way they do their logo and their brand color. 'Standard' Terms tend to remain... standard. Most people wouldnt want to have to physically add them to every quote. This would still be a pain, even if I had the ability to use our terms and services as a snippet. 

 

We won't be using this quote feature until this is addressed. I unfortunately have to reopen our contract with a 3rd party quoting software... 

charliepinker
Regular Contributor

Agreed. It doesn't seem that Hubspot should be making a ruling on how long messages should be, unless there is a technical reason for doing so. We are planning on using snippets for store handover note templates for use between teams through the customer lifecycle, and the text limit means we're having to create multiple snippets to allow for all the notes to be captured.

bechenbach
New Contributor

ATTENTION HUBSPOT,

 

I feel like we are at a point to which this inquiry of ours needs to be addressed. It has gotten enough attention from its users to make changes. Please do provide us all with an update. Have a great weekend.

DougWillems
New Contributor

Yes, I also agree - this is such an easy fix, I still struggle to see why the limits are there in the first place