Smart email content suggestion: Customize by contact properties
Hey - just wanted to submit some feedback on a new feature: Smart content in emails.
We were hoping to be able to customize the emails based on contact property (specifically, associated company and contact owner), but this is currently not possible. We could make many lists for each company/owner, but this seems a bit redundant to saving effort/complexity.
In addition, when making variations of the email using smart content, if you modify the main email template, the modifications are not carried into each of the other smart emails. This means any modification has to be manually made to each email, which is still a lot of effort, and currently isn't any better than creating a workflow with various email templates based on contact properties (which also each have to be maintained independently).