Slack integration with Messages could round robin to next up user

Leslie_Vanco

Love the concept of a Slack integration with Messages, and we may still use it, but I would like to be able to round robin and then notify via Slack, rather than just notify a channel.  Sometimes we have several team members available to chat at once, and "whoever grabs it first" may lead to some trouble.

HubSpot updates
Re: Slack integration with Messages could round robin to next up user - changed to: Delivered
Jun 5, 2018

Hi @Leslie_Vanco! That is how the Slack integration will work if you have configured your targeted chat message's routing settings to round robin assign to specific teams or users. The notification will go to Slack and include which user has been assigned the conversation. Please reach out to our Support team if that behavior isn't happening for you!

1 Reply
Status updated to: Delivered
hroberts
HubSpot Product Team

Hi @Leslie_Vanco! That is how the Slack integration will work if you have configured your targeted chat message's routing settings to round robin assign to specific teams or users. The notification will go to Slack and include which user has been assigned the conversation. Please reach out to our Support team if that behavior isn't happening for you!