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Slack Integration with Messages (Chat)

It's challenging to keep the Messages app open all the time in my browser. It would be amazing if I could be notified of new chats in Slack.

 

Even better would be the ability to hold the entire conversation right in Slack, with the option to switch over to the CRM.

68 Replies
kevlar
New Contributor

Thank you so much @dharmesh! you were 100% correct. "Connect HubSpot CRM" was what i needed to type. Gotta love those ambiguis error messages. Smiley Happy

willcritchlow
New Contributor

Yes - this probably also needs some variant of default availability: https://community.hubspot.com/t5/HubSpot-Ideas/Be-able-to-have-set-times-when-you-are-available-for-...

elbourrino
New Contributor

Dont' even understand why it's not already built ... seems obvious... 

michael12sm
New Contributor

 Completely agree with this one! Heck, open up the endpoint on the API and we'll write the integration Smiley Happy

skotwaldron
Occasional Contributor

Puh-leeze add this! I was trying to decide between Drift and you guys. I already pay for you, so I'll try out Messages for a while. I just can't afford not to respond to people on time. Slack would notify me of a contact.

caseyn
New Member

We use Drift today solely because of the Slack integration.  It would be a super simple API integration and dramatically increase the value of messages.  


@SeanHenri wrote:

It's challenging to keep the Messages app open all the time in my browser. It would be amazing if I could be notified of new chats in Slack.

 

Even better would be the ability to hold the entire conversation right in Slack, with the option to switch over to the CRM.



@SeanHenri wrote:

It's challenging to keep the Messages app open all the time in my browser. It would be amazing if I could be notified of new chats in Slack.

 

Even better would be the ability to hold the entire conversation right in Slack, with the option to switch over to the CRM.


 

troelsfeodor
Top Contributor

Agreed getting this into a Slack group would significantly improve the way we would be able to handle and respond to messages

Ledger
New Contributor

We need this, the service is useless to us without this feature.

DanAt3DV
Regular Contributor

@dharmesh was there any update on this at all?

banjostudio
New Contributor

We need this. Currently having no mobile integration for Messages has made this almost useless for us as we are rarely logged into Messages on a desktop during the workday.