Slack Integration with Messages (Chat)

It's challenging to keep the Messages app open all the time in my browser. It would be amazing if I could be notified of new chats in Slack.

Even better would be the ability to hold the entire conversation right in Slack, with the option to switch over to the CRM.

HubSpot updates

Hi all - we have a note about private channels in the knowledge base article, but based on all this feedback I'll recommend we make that more obvious during set up!

changed to: In Planning

Love how excited you all are for this! The Slack integration also comes with some other changes to Chat that we are working on rolling out to all customers. If you are willing to work with some other improvements that are still being fine tuned along with the Slack integration, then please private message me with your portal ID that you'd like to be ungated for these features in

changed to: In Beta

We're very excited to announce that this will be released soon!

Hi all! To private message on the community, click the envelope icon in the top right hand corner > Nes Message > enter the username in the Sent to field Send your portal Id as part of your message and we should have you ungated in a few days.

changed to: Delivered

I'm very excited to announce that this integration is now live! Please see https://knowledge.hubspot.com/articles/kcs_article/messages/how-do-i-integrate-slack-with-the-messages-tool for details.

68 Replies

New Contributor

Thank you so much @dharmesh! you were 100% correct. "Connect HubSpot CRM" was what i needed to type. Gotta love those ambiguis error messages.

New Contributor

Yes - this probably also needs some variant of default availability: https://community.hubspot.com/t5/HubSpot-Ideas/Be-able-to-have-set-times-when-you-are-available-for-...

New Contributor

Dont' even understand why it's not already built ... seems obvious...

New Contributor

Completely agree with this one! Heck, open up the endpoint on the API and we'll write the integration

Occasional Contributor

Puh-leeze add this! I was trying to decide between Drift and you guys. I already pay for you, so I'll try out Messages for a while. I just can't afford not to respond to people on time. Slack would notify me of a contact.

New Member

We use Drift today solely because of the Slack integration. It would be a super simple API integration and dramatically increase the value of messages.

@SeanHenri wrote:
It's challenging to keep the Messages app open all the time in my browser. It would be amazing if I could be notified of new chats in Slack.

Even better would be the ability to hold the entire conversation right in Slack, with the option to switch over to the CRM.

Top Contributor

Agreed getting this into a Slack group would significantly improve the way we would be able to handle and respond to messages

New Contributor

We need this, the service is useless to us without this feature.

Regular Contributor

@dharmesh was there any update on this at all?

New Contributor

We need this. Currently having no mobile integration for Messages has made this almost useless for us as we are rarely logged into Messages on a desktop during the workday.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Reply to idea