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Simple way to self assign a ticket

Our team thinks it would be great to have simple one-click option to self-assign a ticket, or a batch of tickets. Would save clicks and thus time.


At the moment, assigning a ticket usually requires selecting from the dropdown and then clicking 'Save'. Would be nice to have option with 'Assign to' to 'Self-asign'. Also on the tickets table index, when batch assigning, this would be another great place to self-assign without requiring a user to find his/her name.

2 Replies
New Contributor

YES!! This would make replying to and keeping track of open requests much more efficient. 

Occasional Contributor


Even better, I'd like to be able to create a workflow automation to assign a ticket to the user that changes the ticket status. So the ticket get automatically assigned to the user that handles it.