HubSpot Ideas


Show in Activity when a Ticket changes its Pipeline, not just Status

Currently, the Activity timeline for Tickets only displays a change in ticket status (e.g. New, Waiting on Contact, Closed, etc) - not the change in the specific pipeline. If I route a Ticket to a different pipeline, I see "X moved ticket from New to New" and not the pipeline info. It would be helpful to display the full Activity that occured - Pipeline AND Status changes.