When a form is connected to the conversations inbox it creates a ticket when it is submitted.
Currently, you can only see the form submission on the contact record activity timeline. However, I have a situation whereby contacts are filling out the form and attaching important images that are pertinent to the service ticket. This submissions then creates a ticket but the file uploaded via the form is not attached to the ticket nor is it visible on the activity feed.
The user has to leave the ticket, go to the contact record, save the file and then attach the file to the ticket record.
Is there a way that tickets created from forms could have the form submission shown on the ticket pipeline?
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