Show all ticket properties in conversations
At the moment, the preview of ticket properties while in conversations only shows
- creation date
- dedicated staff
Now, you gotta click "show more" to see more properties, a new side pop up opens.
However, on the downside this overlaps all other information fields, and there is action required to be able looking at
- ticket category, name and description etc.
Hence, it should be possible to decide what kind of information you want to see already in the preview to avoid unnecessary clicking.