Support confirmed that there isn't a way to associate a ticket record with a survey in reports, as surveys are specifically only associable with contacts - it isn't possible to build thereportwhere theticket ownerwould come out with avalue.
It would be highly valuable for KPIs, transparency, etc. to be able to build a report that displays custom survey results by ticket owner as Ticket based surveys are specific to a specific Ticket.
i second callie for this idea especially for CSAT survey it's only associated with contact owner although we need to be associated with ticket owner also i noticed with talking with HS support team there are post-CSAT survey after each transaction which mean result associated with support agent
Agreed! I have a client that uses a ticketing pipeline for onboarding, and linking a feedback survey to the onboarding ticket is the easiest way for the service team to streamline their workflow.
This would be really helpful to have! Right now, we can only do contact owner but there are instances where the contact owner and ticket owners are not the same and it would not be fair to the Contact Owner if a negative feedback was contributed by the Ticket Owner nor would it be fair to the Ticket Owner if the positive feedback by the Ticket Owner's effort was attributed to the Contact Owner.