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This has become an issue on all records (Contacts, Deals, Tickets) but I'm stressing the want for this primarily for Service Hub / Tickets more than anything since it would be most valuable here...
The Problem:
Though we LOVE data and appreciate the ability to access ALL of it..... it can be extremely dificult to sift/navigate. It would be invaluable to have the ability to set default/visible/hidden properties based on a ticket's pipeline...
Ability to remove/hide based on pipline— allows HS users to break tickets into general topics and declutter tickets to ensure a smoother, clearer experience and flow!
Example:
If we have a pipeline for 'Onboarding' new clients, it would be AMAZING to show only properties that are pertinent/relevant to the process/workflow of "onboarding" clients and hide properties that are not needed...
If we have a pipeline 'Support' for current customers, it would be FABULOUS to have to show only properties that are pertinent/relevant to the process/workflow of "supporting" clients.
This would also be INCREDIBLE for Contacts & Deals. Depending on the Deal Pipeline or a contact type, would determine the types of properties shown/hidden by
@JonnyT wrote about this but I don't believe made it an official idea.
Discussion: https://community.hubspot.com/t5/Tickets-Conversations/Customize-Ticket-Properties-based-on-Pipeline...
EXTRA:
This would also be a great addition to the other idea to display 'grouped' properties in contact cards in a separated fashion (with labels) so data is not so cluttered. This would be great on Contacts, Deals & Tickets.
Idea: https://community.hubspot.com/t5/HubSpot-Ideas/Dedicated-Display-Area-for-Custom-Group-Properties-on...
Cheers