Short survey asking people why they unsubscribed

Currently we can not tell WHY people unsubscribe. There is no report to generate about the why. MaillChimp had that feature.

 

Feature request is to add a drop down with reasons unbsubscribers can pick from as soon as they hit the unsubscribe link from the email's footer. There should be no reason why they need to hit a custom link to go to a different page to explain why they unsubscribed. 

 

Thanks!

 

HubSpot updates
3 Replies
HubSpot Product Team
HubSpot Product Team
updated to: In Planning

This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!

mvm
Regular Contributor

Heart

ridingforlife
Regular Contributor

+1! This is really needed, and even a best practice suggested on the HubSpot blog: https://blog.hubspot.com/blog/tabid/6307/bid/34022/28-quick-tips-for-customizing-your-email-preferen...

 

@TylerScionti Is there any update on this functionality since it is In Planning?

 

Thanks!