HubSpot Ideas


Set up other email subscription types for Feedback survey mailings

Hi there,

when sending out a Feedback Survey mailing (via Service Hub feature) the subscription type "Customer Service Communication" is automatically assigned to the related Contacts. Unfortunately it is not possible to simply change the Subscription Type for such a survey mailing to any other Subscription Type (as it is possible for a Marketing email). Why just not simply add such a functionality to the Settings for a Feedback survey mailing as well - which would simplify related Contact's Subscription Management. (Also taking into account, that so far there is not any "Feedback Survey module" for Marketing Emails)
This request would also fit to these Community ideas:


Thank you & best regards,


2 Replies

Super necessary functionality!! 

Especially while testing new products or services and doing A/B tests!! 

Most Valuable Member | Elite Partner



While you can't change the subscription type, you can modify the default content to make it more specific to your users if you want to change the verbiage: