HubSpot Ideas

_allenstone

Set non-HubSpot form identifiers and/or merge non-HubSpot forms

The method by which HubSpot identifies non-HubSpot forms can cause duplicate forms created in HubSpot that associate to a single form on the site.

 

Some form tools add classes to the form to indicate state (e.g. .form-validated, etc). HubSpot doesn't recognize this as an existing form and creates a new entry.

 

This is especially problematic if a non-HubSpot form is being used to create inbox conversations because these "new" (duplicate) forms are not connected as an inbox channel and messages get missed.

 

SOLUTION

The ability to edit and/or add "form identifiers" for a non-HubSpot form (shown under View Information > Advanced Information) would solve this. Additionally, being able to merge non-HubSpot form objects would be helpful. The merge action could simply add the identifier from the losing form into the identifiers of winning form.

1 Reply
AReber1
Participant

This is a great idea. We use Wordpress and Elementor and the Elementor forms can sometimes come in as 2 different forms. The first form will look like this:

 

.[formsID] .elementor-form, .elementor-form-waiting

 

Then after awhile a 2nd form will be created with the following

 

.[formsID] .elementor-form

 

Where the formsID is specified in the Elementor editor. So elementor sometimes appends the .elementor-form-waiting class to the form which Hubspot wants to recognize it as a compeltely new form. Merging or grouping these together would be amazing.