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It would be great if an admin or individual users could set a default Call type for all calls. It's extra manual work e.g. for a sales representative to choose the Call type 'Sales' for a sales call every time they call. Instead, a default Call type could be set as 'Sales' and if they were to make another type of a call, they would choose that instead.
Hi team! As a support specialist - I know customers would be glad to have this option. Allowing the feature to select default call outcomes, and types, would be highly beneficial. Thank you! 🙂
This would be a great feature - particularly if we could set up a default call type by a user permission set. Otherwise it's difficult to have sales reps complete this accurately for every call they make.
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