Set chat availability based on user's calendar

 

Would it be possible to get the Messages availability to work in the same fashion as the Meetings integration?

 

A person online/offline status would be toggled on and off based on their calendar. 

 

I would even suggest giving an option, to turn off the Messages from the website when all users are either blocked based on their calendar or offline based on their schedule.

HubSpot updates
Sep 23, 2020

@erica11 The team management feature is now out to everyone. You can find it in the inbox settings. Here are more details about the funtionality.  https://knowledge.hubspot.com/inbox/manage-your-inbox-users

 

For additional availablity features, as the main post mentions, we are currently researching some different options and will share an update in the next few months when we have more details. Thanks!

Status updated to: Being Reviewed
Jun 1, 2020

May 29, 2020

Thanks so much @Herschel for the feedback! This was some of the main feedback from the beta rollout. We are digging into this problem now to understand a couple of different options for more granular controls at the agent level. I would love to reach out over email to chat through some solutions. If you are interested feel free to email me at cdewey@hubspot.com so I can understand a bit more about your usecase and would love to chat through some of the ideas we have around this. Thank you! 

Re: Set Messages availability based on user's calendar - changed to: Idea Submitted
Nov 28, 2017

Hi @ernopyykko! We do currently offer the ability to set a schedule in Messages for online/offline time (see https://knowledge.hubspot.com/articles/kcs_article/messages/how-can-i-set-up-my-availability-for-sales-messages), so we can use this post to gauge interest in incorporating an actual calendar integration that will do that automatically and flexibly for users.

23 Replies
Regular Contributor

Echoing that we would love to see live chat brought up to parity with the meetings tool and beyond

 

i.e.

- Schedule for switching on and off availability per rep

- *Option* for a given chat flow to integrate with calendar and set unavailable if reps are in meetings

 

Please also ensure it works both for live chat on the website and for other sources e.g. FB messenger!

 

 

 

Top Contributor

This would be great if we could set someone as busy when they are in a meeting. As it is a hassle to change your availability yourself. Am interested to know more about the beta.

HubSpot Product Team

@erica11 The team management feature is now out to everyone. You can find it in the inbox settings. Here are more details about the funtionality.  https://knowledge.hubspot.com/inbox/manage-your-inbox-users

 

For additional availablity features, as the main post mentions, we are currently researching some different options and will share an update in the next few months when we have more details. Thanks!