HubSpot Ideas

ernopyykko

Set chat availability based on user's calendar

 

Would it be possible to get the Messages availability to work in the same fashion as the Meetings integration?

 

A person online/offline status would be toggled on and off based on their calendar. 

 

I would even suggest giving an option, to turn off the Messages from the website when all users are either blocked based on their calendar or offline based on their schedule.

HubSpot-Updates
February 21, 2024 10:31 AM

We don't currently have plans to automatically change status in real time based on a user's calendar--there's a similar request for this here. We are looking at how we can allow other WFM integrations to change the user's status, but it isn't a capability with our current calendar integrations.

February 21, 2024 05:17 AM

Good morning, everyone! We are working on building out user working hours, and you can learn more about the upcoming feature here. We anticipate this feature being available for beta in March. At this time, we can't directly integrate calendars and availability status, so once user working hours is released we will consider this request as delivered.

September 23, 2020 05:48 AM

@erica11 The team management feature is now out to everyone. You can find it in the inbox settings. Here are more details about the funtionality.  https://knowledge.hubspot.com/inbox/manage-your-inbox-users

 

For additional availablity features, as the main post mentions, we are currently researching some different options and will share an update in the next few months when we have more details. Thanks!

Status aktualisiert zu: Being Reviewed
June 01, 2020 01:52 PM

May 29, 2020 12:05 PM

Thanks so much @Herschel for the feedback! This was some of the main feedback from the beta rollout. We are digging into this problem now to understand a couple of different options for more granular controls at the agent level. I would love to reach out over email to chat through some solutions. If you are interested feel free to email me at cdewey@hubspot.com so I can understand a bit more about your usecase and would love to chat through some of the ideas we have around this. Thank you! 

Re: Set Messages availability based on user's calendar - changed to: Idea Submitted
November 28, 2017 11:34 AM

Hi @ernopyykko! We do currently offer the ability to set a schedule in Messages for online/offline time (see https://knowledge.hubspot.com/articles/kcs_article/messages/how-can-i-set-up-my-availability-for-sales-messages), so we can use this post to gauge interest in incorporating an actual calendar integration that will do that automatically and flexibly for users.

48 Kommentare
rtejpar
Mitglied

@cdewey22 , I completely agree. How has this not been dealt with yet?

RHartley5
Mitglied

Asking inside sales reps to set their Live Chat status as offline/online manually is not acceptable.  This is a basic requirment that is causing really poor customer experiences. 

TrujayJay
Stratege/Strategin | Elite Partner

This is really, really needed.

SOgunleye
Teilnehmer/-in

Has there been an update to this request yet? I'm experiencing the same issue. It's burdensome to manually set myself as away when I have a meeting and I often forget. Integrating messages from my inbox/chatflow to my calendar and automatially changing my status to "away" when I'm in a meeting would be extremely useful. 

jdemello
HubSpot-Produktteam

Good morning, everyone! We are working on building out user working hours, and you can learn more about the upcoming feature here. We anticipate this feature being available for beta in March. At this time, we can't directly integrate calendars and availability status, so once user working hours is released we will consider this request as delivered.

SNorthcott
Mitglied
HI,

This is a nice feature, but it would be even better if we could turn on/off
chat based on google calendar availability! (Like the meetings tool in
Hubspot). Is this in the pipeline?
jdemello
HubSpot-Produktteam

We don't currently have plans to automatically change status in real time based on a user's calendar--there's a similar request for this here. We are looking at how we can allow other WFM integrations to change the user's status, but it isn't a capability with our current calendar integrations.

KErdiakoff
Mitglied
Thanks for the update! I believe that is the same request as the one that
is currently being reviewed in this thread! Hopefully this feature can be
possible in the future! Thanks!