Would it be possible to get the Messages availability to work in the same fashion as the Meetings integration?
A person online/offline status would be toggled on and off based on their calendar.
I would even suggest giving an option, to turn off the Messages from the website when all users are either blocked based on their calendar or offline based on their schedule.
@erica11 The team management feature is now out to everyone. You can find it in the inbox settings. Here are more details about the funtionality. https://knowledge.hubspot.com/inbox/manage-your-inbox-users
For additional availablity features, as the main post mentions, we are currently researching some different options and will share an update in the next few months when we have more details. Thanks!
Thanks so much @Herschel for the feedback! This was some of the main feedback from the beta rollout. We are digging into this problem now to understand a couple of different options for more granular controls at the agent level. I would love to reach out over email to chat through some solutions. If you are interested feel free to email me at firstname.lastname@example.org so I can understand a bit more about your usecase and would love to chat through some of the ideas we have around this. Thank you!
Hi @ernopyykko! We do currently offer the ability to set a schedule in Messages for online/offline time (see https://knowledge.hubspot.com/articles/kcs_article/messages/how-can-i-set-up-my-availability-for-sales-messages), so we can use this post to gauge interest in incorporating an actual calendar integration that will do that automatically and flexibly for users.
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