Set assigning chat rules based on how many chats the agent is working on currently
With the chat feature currently, it only allows you to set the status as "Available" or "Away" Sometimes when you set the status as available you will get a rush of chats all at once.
It would be great if you could set up rules such as: If the agent has 3 open chats do not assign any more to them or automatically set them as away. This will allow agents not to feel overwhelmed and not have to worry about manually changing the status.
Good afternoon. This request looks like a duplicate of this request, which is now in private beta. Please follow the thread for the other post to stay up-to-date as we move from beta to live.
Good afternoon. This request looks like a duplicate of this request, which is now in private beta. Please follow the thread for the other post to stay up-to-date as we move from beta to live.
Good afternoon. This request looks like a duplicate of this request, which is now in private beta. Please follow the thread for the other post to stay up-to-date as we move from beta to live.
Good afternoon. This request looks like a duplicate of this request, which is now in private beta. Please follow the thread for the other post to stay up-to-date as we move from beta to live.
