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Service Hub report showing ave. time tickets spend in each pipeline stage

We'd like to be able to pull a report on the average time a ticket spends in each stage of our customer service pipeline to determine where things are running smoothly and where we are encountering bottlenecks. 

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3 Commentaires
RosaMac1
Nouveau contributeur

I would like to see this feature as well. Helps the Sales team in their process and identifies issues or potential bottlenecks.

Shiran
Contributeur occasionnel

This feature would make reporting much more detailed for clients focused on sales! 

SarahSpitfire
Nouveau contributeur

This would be really, really valuable, and is exceptionally important when measuring movement in a ticket pipeline.