Service Hub report showing ave. time tickets spend in each pipeline stage

[Lauren_Lokker]

We'd like to be able to pull a report on the average time a ticket spends in each stage of our customer service pipeline to determine where things are running smoothly and where we are encountering bottlenecks. 

[RosaMac1]

I would like to see this feature as well. Helps the Sales team in their process and identifies issues or potential bottlenecks.

[Shiran]

This feature would make reporting much more detailed for clients focused on sales! 

[SarahSpitfire]

This would be really, really valuable, and is exceptionally important when measuring movement in a ticket pipeline. 

[sbacookie]

This is a very important feature. Especially if you want to calculate the CAC more precisely or want to see how efficient your onboarding team is. 

[Christianjsouza]

This needs to be included in the tool, so that we can measure what is not possible

[niteshvallabh]

This is a basic function - we cannot manage what we cannot measure

[Lucila-Andimol]

I think this used to be a standard report, but not anymore. This is a MUST HAVE for Customer support teams!

[04144]

It works well for deals. Why not for tickets ?

[NicoleSengers]

This is so critical for SLA tracking!

[KKatzfey]

Please add this HubSpot! My team and I can't think of a good reason as to why this isn't already a feature as it seems like a logical and important report to have alongside the average time to close that is already in there for tickets.

[AChu2]

I need this too! We need to understand fundamentally how long a ticket has been sitting in a certain stage so we can identify where the roadblocks/bottlenecks are