HubSpot Ideas

RDimitrova

Sequence Error Notification and Sequence Restart

We've encountered the following issue and this is our suggestion for a future solution (which is a must in our opinion): 

The issue:

  • We have had three sequences that were stopped at Step 3 due to an "Error" 
  • The Error was fixed but the only way to continue the sequence was to re-enroll all the 500+ contacts to their respective sequence. 
  • Hence, the issue is that we couldn't start where we left off and sometimes that's quite a lot of work and it leaves room for human errors. 

Solution Suggested:

We need to be able to restart/continue a sequence if there is an error in some of the steps, once the error is fixed. Please, consider rolling out this update! It's vital

 

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