HubSpot Ideas

JGrieshaber

Separate automation for associating contact to company domain

I'd like to see the automation be separated for associating a company and contact via domain and email. In some cases companies have multiple domains, or separate email domains and web addresses. However when we're automatically importing contacts through an API from another system, there is only the option to associate contacts to companies and create new companies if one doesn't exist. Therefore there are many cases where a duplicate company is being created with the subdomain in the email, and then we have to discover this is happening and merge the companies and then risk that a company is created again the next time the import runs. If we could separate the field so that there is one checkbox for automatically associating contacts to a company based on domain / email and then a separate field and checkbox determining whether a new company should be created if there is no existing company then that would avoid this duplication problem. 

Alternatively, if it was possible to associate multiple domains with one company and have the email address automatically associate to any of the defined domains (without upgrading to the more expensive version of Operations Hub) that would work as well. 

1 Comentario
CFalstad
Colaborador

YES!!!!! This wreaks havoc on our system when the company is created or updated (incorrectly) to the email domain!

Through my research on this I do see that other users appreciate this feature. However, there are also those of us that definitely are not on that same page. 

Couldn't it be as simple as adding the option to NOT create a company based on a domain? I undersand the email address and the domain work together to associate the contact and company, but if the logic within the form or any other entry indicates that the company name is 'X' why isn't this enough to leave as the company name?? Example: we received a form submission today 2/17 from Chris McDaniel from Kaukauna Area School District - this was entered on the form, but because of his email domain, the company is incorrectly in our system as kaukaunasd.org. If the customer has indicated on the form that the name of their company is 'x', then it should be 'x' in HubSpot, not anything else. Same goes for when something is manually entered. HubSpot should not automatically added a new company based on an email domain of a contact I've entered for a company.  

PLEASE! PLEASE! can something be done about this? Surely there must be a way to make both sides of this situation happy!