Separate Branding by Business Units for Sales documents
When sending out a sales document, when viewed by the customer, the branding at the top defaults to the portal's "account" business unit, which can be confusing for customers if they are receiving documentation or correspondance from a different business unit.
Please make it possible to separate documents by business unit so that their branding is correct for each document.
Or at the very least, make it possible to remove the Hub's branding from documents alltogether.
I agree! We have several business units and when we go to send a sales document, it uses the branding of the default account (this can be confusing for our contacts). There should be an option to separate all sales tools per business unit or at least allow branding changes for documents.
Desparately need this. Our two business units are different brands. It's confusing for customers to receive a link to a document that contains a logo that is not aligned to their interactions. If it's a complex fix, it would be better if there is no logo at all. I'd prefer to have the option to remove the logo than to have the wrong logo. Thanks
+1. We have multiple entities under the same portal and we've had to resort to using a blank png image as our logo to avoid confusion on sales documents!
Very much needed. We have 3 completely different brands under the same hubspot portal so for a client to see a different logo in the top left is very inconsistent and bad for us.
This is very much needed. We have multiple brands under the same portal. It would be great if the business unit functionality applied across all of HubSpot features.
We need this urgently, also because when the contact fills in the form to access the document, the disclaimer on the bottom is always subscribing them to the main business unit and this is messing up our marketing email subscriptions!!
Certainly need this. A major reason for getting the business unit functionality is totally separate brands. This largely defeats the purpose for sales teams using business units.
Has anyone come up with how to get around this? This is a major headache at the moment. It's not grat that the Business Units is sold as being able to manage different brands.... But not on some pretty fundamental things.
I've been asking our HubSpot CSM for this since 2021, and no, it's not fixed yet. I don't understand how @hubspot can justify charging for a separate business unit when there's only some functionality that works.
I agree with this as well. Prospects feel disconnected when they receive a link to a document and it's branded for a company they may have never heard of.
