HubSpot Ideas

BMoffat

Sending from alias for a team email inbox in conversations

It would be great if we could send from an alias for a team email inbox in Conversations.

 

At the moment it is not possible. We have a couple of alias's attached to our main team email address and we would like to be able to send from them.

10 Replies
mocean
Member

Basically I need this feature, except I need it for our team account instead of my personal account:

https://knowledge.hubspot.com/email/add-an-email-alias#alias-support-for-gmail-inboxes

mocean
Member

We need this feature badly as well. We have a lean support team that heavily relies on email aliases to interact with different types of customers.

Mattia
Member

We really need this feature as well!! At this moment we cannot properly use conversation inboxes

Mattia
Member

Yes, please! 

 

BMoffat
Member

@Mattia @mocean I don't know if this will help you guys but my Hubspot onboarding rep referred my to this help article for a workaround with email aliases in conversations: https://knowledge.hubspot.com/conversations/connect-a-hosted-email-to-your-conversations-inbox

 

The workaround involves automatically forwarding emails to Hubspot but it's working well for us. 

 

 

CalebNYC
Participant

+1 on this....would be a huge help!

RSkaria
Member

Please note: an email alias cannot be used to send emails from a team email address connected to the conversations inbox 

OBrett
Member

Absolutely, this feature needs to be implemented ASAP.

MFranco1
Contributor

We also needs this feature, please?

CableWiseIT
Member

It's absolutely ridiculous that we cannot do this. Zoho CRM is able to do it BTW. Just saying...