Sending CES survey as part of the Ticket Closed email
In Freshdesk, the "ticket closed" email template allows the user to choose to rate their experience all in the same email. I've found that in HS, it must be a separate email sent out at an interval we choose. This seems to bombard the user with emails (especially if they are a customer who always has multiple tickets going). A simple "How was your experience, Bad, OK or Great" would suffice. If it's part of the email telling a customer that an issue was closed, it's more efficient and they can choose to respond, or not. I want to poll my customers for their experience after each ticket is resolved... but not if it means sending them yet another email.
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