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Status: Delivered
kelltaylstone
Submitted by on ‎May 11, 2018 11:35 AM

Send notifications of all new chats to Slack without assigning to user

I would love if the slack integration allowed for all messages received on our website to default to a group slack chat where any team member of ours who is available can reply to the message 24/7 - regardless of their status within HubSpot (online/offline) 

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HubSpot Updates
Re: Send notifications of all new chats to Slack without assigning to user - changed to: Delivered
July 09, 2018 01:58 PM

With our new Unassigned queue, chats can be routed to that group, and notifications sent to Slack.

Re: Send notifications of all new chats to Slack without assigning to user - changed to: In Beta
June 05, 2018 01:48 PM

We have a change coming that will allow this!

2 Replies
In Beta
hroberts
HubSpot Product Team
HubSpot Product Team
‎Jun 5, 2018 4:48 PM

We have a change coming that will allow this!

Delivered
hroberts
HubSpot Product Team
HubSpot Product Team
‎Jul 9, 2018 4:58 PM

With our new Unassigned queue, chats can be routed to that group, and notifications sent to Slack.