Send internal email on contact workflow without setting up marketing email campaign


When triggering an internal email, some workflows allow a simple email to be written directly in the workflow. However, a contact-based workflow requires setting up an entire marketing email campaign (complete with unsubscribe links, and other requirements) in order to trigger what should otherwise be a simple internal notification email. Why is this the case? This is causing extra overhead for a process that 1) should be simple and 2) already exists on the other workflow types. Would be great to get the implemented in the contact-based workflows.

2 Replies
Status updated to: In Beta
HubSpot Alumni

Hi folks!


I'm pleased to report that this capability is in Beta. To gain access, reach out to your Customer Success Manager or Channel Consultant.


Ideas Forum Manager

Status updated to: Delivered
HubSpot Product Team

This feature went live in the tool earlier this year:


Internal email actionInternal email action




Configure the Internal email actionConfigure the Internal email action