Currently, customers can only engage with an NPS via a web page pop-up or HTML-style email. I want to have a link generated to an NPS survey that I can then send to customers via email or SMS. It would be much more targeted than a pop-up as we only want customers to fill this out after a deal is made and it would not get caught in spam filters like the HTML-style email.
If anyone has ideas or thoughts on this please share! If you have a solution to this I would also like to hear it.
Thank you BCapewell for the feature request. I agree. Having text-based survey links available within NPS, CES and CSAT campaigns would be extremely helpful in reaching a broader customer base.
I was directed here after submitting the same query to support. This is something that is possible through Medalia NPS and is very useful.
This option allows us to send NPS surveys directly a couple of times a year and also allows our clients to have the opportunities to provide feedback at will.
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