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Currently, customers can only engage with an NPS via a web page pop-up or HTML-style email. I want to have a link generated to an NPS survey that I can then send to customers via email or SMS. It would be much more targeted than a pop-up as we only want customers to fill this out after a deal is made and it would not get caught in spam filters like the HTML-style email.
If anyone has ideas or thoughts on this please share! If you have a solution to this I would also like to hear it.
Thanks!