Send Workflows Emails on a Specific Day of the Week

khughes

Right now we have the option to send out workflow emails on Business Days only.

It would also be helpful if we could send a email from a workflow on a specific day of the week (Monday, Tuesday, Wednesday, etc.) consistently.

We could optimize the emails based on our known delivery successes, and also create new styles of campaigns, such as a weekly course like Tuesday Tips.

HubSpot updates
Jun 30, 2020

Delay until a day or timeDelay until a day or time

Status updated to: Delivered
Jun 30, 2020

Hi all,

 

This feature is now live to all customers!

Read more about the new "Delay until a day or time" option in this KB Help Doc.

 

Thank you!

Megan

Status updated to: In Beta
May 20, 2020

Hi everyone,

 

We've just kicked off a beta for a new feature called a Delay until a day or time delay, and we'd love to get it in your hands and get your feedback Smiley Happy

 

You can use the Delay until a day or time delay to pause your workflow until a certain day(s) of the week and/or time of day. For example, if you're using a workflow to send a series of promotional emails, you might want certain emails to only go out on Tuesday mornings. You can use a Delay until a day or time action to delay contacts until Tuesday at 11:00 AM. Any contacts that enter the delay will then wait until the next Tuesday at 11:00 AM before exiting the delay.

 

There's also an option to use your account timezone, or the enrolled contact's timezone for the specified time, in contact workflows. This way, the following email can go out on Tuesday at 11:00 AM in your recipient's timezone.

 

Please submit your email address and Hub ID via this form to request access, and please feel free to send me a direct message with any follow-up feedback about the new delay!

 

Best,

Megan

Status updated to: In Planning
Mar 27, 2020

Hi all,

 

Thanks for taking the time to submit, upvote, and comment on this Idea. We're currently working on a feature that improves time-based delays, by adding additional options for more precise control. The new options will allow you to specify a base delay (if so desired) and then layer on refinements which specify that when the base delay is over, to further wait until a specific [day of the week] and/or a specific [time of day], before the next action occurs.

 

For example, your workflow could contain a delay of "at least 2 days, refined by wait until a Monday, and refined by wait until 9am," followed by an email send action. If a contact enrolled on a Thursday, they would enter the delay for at least 2 days, but when those two days have passed, the contact would remain in the delay until the next "Monday at 9am" arrives, at which time the contact would proceed to the next action in the workflow. This allows you to coordinate that the email in the workflow will go out to the contact on a Monday, at 9am.

 

I'll update this post again when more information is available Smiley Happy

69 Replies
jacksontyler17
Member

Pleaaaaaaaaasssseeeeeee, can this happen soon? Very basic need.

Brittany-RG
Contributor

Need capability to delay time in workflows based on business hours/days, not just regular days. This is for SLA tracking.

 

Screen_Shot_2020-02-24_at_1_17_25_PM.jpg

Status updated to: In Planning
MeganLegge
HubSpot Product Team

Hi all,

 

Thanks for taking the time to submit, upvote, and comment on this Idea. We're currently working on a feature that improves time-based delays, by adding additional options for more precise control. The new options will allow you to specify a base delay (if so desired) and then layer on refinements which specify that when the base delay is over, to further wait until a specific [day of the week] and/or a specific [time of day], before the next action occurs.

 

For example, your workflow could contain a delay of "at least 2 days, refined by wait until a Monday, and refined by wait until 9am," followed by an email send action. If a contact enrolled on a Thursday, they would enter the delay for at least 2 days, but when those two days have passed, the contact would remain in the delay until the next "Monday at 9am" arrives, at which time the contact would proceed to the next action in the workflow. This allows you to coordinate that the email in the workflow will go out to the contact on a Monday, at 9am.

 

I'll update this post again when more information is available Smiley Happy

Status updated to: In Planning
MeganLegge
HubSpot Product Team

Hi @Brittany-RG 

This idea is in planning, please see this post to follow along for progress:

https://community.hubspot.com/t5/HubSpot-Ideas/Send-Workflows-Emails-on-a-Specific-Day-of-the-Week/i...

Thank you!

SkylerSchmanski
Contributor

@Brittany-RG's SLA point is excellent. The more precise, the better.

Status updated to: In Beta
MeganLegge
HubSpot Product Team

Hi everyone,

 

We've just kicked off a beta for a new feature called a Delay until a day or time delay, and we'd love to get it in your hands and get your feedback Smiley Happy

 

You can use the Delay until a day or time delay to pause your workflow until a certain day(s) of the week and/or time of day. For example, if you're using a workflow to send a series of promotional emails, you might want certain emails to only go out on Tuesday mornings. You can use a Delay until a day or time action to delay contacts until Tuesday at 11:00 AM. Any contacts that enter the delay will then wait until the next Tuesday at 11:00 AM before exiting the delay.

 

There's also an option to use your account timezone, or the enrolled contact's timezone for the specified time, in contact workflows. This way, the following email can go out on Tuesday at 11:00 AM in your recipient's timezone.

 

Please submit your email address and Hub ID via this form to request access, and please feel free to send me a direct message with any follow-up feedback about the new delay!

 

Best,

Megan

SkylerSchmanski
Contributor

Incredible. Thank you for listening to us, Megan! I just requested beta access.

Status updated to: Delivered
MeganLegge
HubSpot Product Team

Hi all,

 

This feature is now live to all customers!

Read more about the new "Delay until a day or time" option in this KB Help Doc.

 

Thank you!

Megan

MeganLegge
HubSpot Product Team

Delay until a day or timeDelay until a day or time