Seems obvious that Hubspot should have Direct SMS capabilities. Not mass messaging, just direct one to one messaging. If Hubspot added that it would be perfect. I have to depend on using a seperate sales system, while using hubspot for marketing, because it lacks this one feature. It would also be great if they had an inbox to organize all tasks and missed calls, smms, etc like close crm
Yes! This would be super helpful for us. That way, if we have a member call in about something, we could send them steps on how to perform the task if necessary. Then they will also have those steps written out for the next time they stumble on this. Also, it would be helpful if someone needed to send a link while on the phone with the call center.
I agree. This would be great if you could direct message one contact because it would be beneficial to send links to step-by-step instructions quickly and help the contact learn to self-serve.
Self-Service is a top priority for a lot of businesses due to Gen Z and Millenials are tech savvy and just wants the quick, simple steps to get something done. 1 to 1 messaging would be the solution and a valuable one. Please consider for roadmap for 2024.
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