After collecting a visitors email address within a chat conversation, it would be great if the system could send a notification to that visitor when an agent replies, so they know that their conversation is being actioned and are able to follow up themselves.
This would allow for better customer relationships, as at the moment it may seem they have been ignored if an agent were only to reply to the conversation rather than starting an email chain with the visitor.
I believe I misread this idea as initially filed, as requesting better in browser notification for the visitor of a new chat, which we have since Delivered. Marking this back to Idea Submitted to specifically track the email notification use case @AveryReid detailed!
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