HubSpot Ideas

JHalmai

Send Form Attachments to Other Apps (Jira)

We have a requirement to integrate attachments from HubSpot to another system. We have a form that the customer fills out and it creates a ticket to our support team in HubSpot. In case the customer attached a file we're saving it's link in a rich text Attachments field (so we're not using HubSpot's native attachments tool). This way the link can be opened in HubSpot by any user. However, when we're trying to send this field to another service tool (Jira), the users there can't open the links as those are private to HS users only. 
 
The main issue is that we have no way to programically retrieve attachment/file content from HubSpot.
 
So we're looking for a solution for this scenario (even if we'd have to modify the form itself):
  • customer uploads a file via the form,
  • we're thinking to store that file somewhere (like a Google Drive, best would be if HubSpot had a similar space for this),
  • then attach the file to the HubSpot ticket (based on Ticket ID),
  • and at a later stage once the Jira is created, attach it to the Jira issue as well (based on Jira ID).

Any help would be appreciated! 

3 Replies
charlie-t
Member

Hi @JHalmai 

Did you end up finding a solution for this use-case?

 

 

charlie-t
Member

@JHalmai Did you find a solution for this?

JHalmai
Participant

hi @charlie-t ,

unfortunately we've no solution yet, only manually handling these

do you face a similar issue?