Secondary owner that can be used for conversation inbox routing

tmerridew

Hi, 

 

I can see that I can create a custom property that is the type of Hubspot user, but I would really like to be able to use that field when using the automatic assignment of messages on the converstaion inbox.

 

Reading other posts on here I think a number of use have a similar setup, whereas we have a primary 'field' sales rep who is the account/contact owner and then we have internal team who are office bound who really should be the first contact on incoming messages.

 

Hope this gets seen and can be developed.

 

Regards

 

Timothy Merridew

HubSpot updates
1 Reply
AJT
Contributor

Agree this would be really useful