HubSpot Ideas


Searching for a ticket using a property value

A search function utilising a property value, i.e a serial number, would be useful for when a client contacts us to discuss a product and they only have the product infront of them. They may want information on the service that was carried out but due to having multiply tickets raised for mulitple devices the ability to search on a serial number would minimise the search time required, making our lives easier and being able to answer the clients questions in a much more proactive manner.

1 Reply

This is becoming essential with the growing use of custom properties -- and it is just common sense: We create Custom Properties because they are key to our business. Making HubSpot more flexible to search on propertie that are key to HS users is the best way to retain and grow the HubSpot user community