HubSpot Ideas


Searching by Attachment content

Our agents receive several ticketes daily that contain attachments (i.e. Excel workbooks, Word documents, etc.) and some of the time the sender will not include any specific details in the ticket name nor description.  Before using HubSpot to work through the requests that come in, we used Outlook, and they had the option to search by attachment contents, which served very useful when the sender would not include any specific details in their subject/body of the email.  It would be very helpful if HubSpot allowed this as an option to search/filter by attachment contents.

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