Search the MERGED Ticket Data
The expected behavior for merging tickets creates a brand new ticket and all the data from two tickets are merged into the new ticket. Old ticket information is removed.
After the merge, users are no longer able to search for the original ticket data. Searching for the original ticket number or even the ticket name will not return any results.
For users to be able to find the original ticket information when they search, HubSpot should keep this information/data in the search index.
Tickets 99264476 was merged with 99095483 into new ticket 100303830
After the merge we are no longer able to find the ticket using the old ticket numbers. The values of "99264476" & "99095483" return zero results.
With the recommended FIX, users will be able to search by any of the original "Ticket Number" or original "Ticket Name" values to find the new ticket.