Search Bar in HubSpot should search the keyword everywhere

When we type any keyword in the search bar, it should search everywhere within the HubSpot. This way we can make the following thing better:
Sometimes we forget about the exact thing which we are looking for but we do remember a keyword or a sentence. If the search bar checks everywhere within the HubSpot (ticket/contact/message/email/comment) we can easily go to the correct place easily.


HubSpot updates
1 Reply
New Contributor

This would be very helpful to have and it's exactly how a Seach bar should work!

We also found that while in Service --> Tickets, we can only search for keywords that are included in the subject line, but not the email body. Agents often remember the phrases or words used in their replies, but this of no help if they didn't memorize the subject line as well.