HubSpot Ideas

Sara

Schedule a meeting for another hubspot user from contact record

Firstly, not to have to add an existing hubspot user as a contact to be able to add them.

Secodly, not adding the person who sets up the meeting as an attendee because they simply create meetings for other users and don't have to be invited to the meeting

HubSpot Updates
In Planning
November 09, 2021 12:12 PM

Hi Community,

 

Sharing an update with you all to let you know that we've been following this closely the last several months and have begun to plan out a series of changes to the scheduling experience from a CRM record that would allow users to schedule meetings on behalf of other users, and more. For now, I'll share these concepts to show you how this might look. Details are subject to change based on technical limitations and feedback, but in summary we plan to include the following functionality in this experience: 

  • Schedule a meeting on behalf of another user
  • Reference availability for yourself or other users
  • Set and view location of meeting events from a CRM record (including Microsoft Teams)
  • Create custom outcomes for meeting events

 

One-off_scheduling__reduced_size_.pngOne-off_scheduling__expanded_.pngtimeline_event_details.png

Being Reviewed
September 19, 2021 03:16 PM

Hi Community,

 

We are planning to prioritize some updates to scheduling from a contact record, which includes a solution that would resolve this issue.

 

Here are some details about current work which will influence our team's timing and ability to begin working on this solution:

The team is currently working on 2 projects:

  1. The ability to insert specific, clickable times into emails
  2. The ability for attendees to cancel and reschedule using the Meetings scheduling experience (idea here)

 

We then plan to pick up this project once the above 2 projects are out. This will likely happen later in Q4 or early next year. 

 

The solution we have in mind is currently being evaluated and reviewed internally, but we hope to make some changes to the scheduling experience on the contact record to:

- allow users to schedule on behalf of other users

- allow users in invite other users to meeting scheduled

- provide the ability to view calendar availability while scheduling from a contact record

 

Thanks everyone for sharing your feedback and comments on your use-cases how you'd like this solution to work!

Not Currently Planned
April 27, 2020 03:47 PM

Hi Communnity,

 

Thank you all for sharing your feedback!

 

For transparency I am updating this issue from "In Planning" to "Not Currently Planned" because we wont be able to get to this in the next quarter. Adding users  to a meeting invite, or removing yourself, is important to any sales teams structured with a SDR/BDR to Account manager handoff.  We are evaluating this closely, I will provide an update here once we are able to review this for planning.

 

Best,

Glen

 

Best,

Glen

Idea Submitted
September 20, 2017 09:06 AM

Re: Schedule a meeting for another hubspot user - changed to: Needs Detail
July 28, 2017 12:51 PM

135 Replies
SMA
Contributor | Elite Partner
Contributor | Elite Partner

Hi,

 

We have a client, where one of the KPI's are attended meetings with leads/customers. Sometimes there are more than one sales rep attending these meetings. 

 

Currently you can only add Contacts as attendees and not HubSpot users. 

 

We would like to be able to add more HubSpot users to the attendees list in meetings, so that again their activity would show up as an Activity in the Sales Reporting Dashboard. 

 

 

Andreas
Contributor | Elite Partner

I agree with SMA. It is not unusuall for sales reps to be measured on meeting activity. Therefore, all attendees to a meeting, both employees and external, should be able to add to the registered meeting in HubSpot CRM.

ten4design
Member

I would also like to see this implemented - we have business development team generating leads and handing off meetings to other team members. The biz dev shouldn't need to be listed as an attendee and it should be easier to assign an existing Hubspot user to a meeting instead of having to create a contact.

BCAutomation
Member

Would really like to see this implemented.

 

As we can see from the comments, there are many of us who will book meetings for more senior team members. When it comes to reporting on this, its difficult to see how many meetings have been booked and for whom.

MikeIvory
Participant

Our workaround for this is causing issues with IP tracking for us. A SDR books a meeting while on the phone with a prospect for a Sales Rep by using that sales rep's meeting link. Now Hubspot is tracking the SDR as if they are the prospect. Not good.

plefort
Member

Yes, absolutely needed...

Mikkelsen99
Participant

When we book meetings with leads and clients, we are often represented by multiple employees  from our company. For record keeping, we need to register who met with the leads and clients when and where and the topic. 

 

It is currently not possible to add co-workers (users) unless you create them as Contacts in HubSpot - which seem like a wrong way of doing it. 

FlywheelKinetic
Contributor | Platinum Partner

It is extremely important for our Business Development Team to be able to schedule meetings for our Sales Reps. These Meetings need to appear on the Sales Reps calendars and on any Dashboard widgets showing "Today's Meetings".

Renata3
Member

I am New to Hubspot, and this is a REAL problem that HUBSPOT needs to fix. we work with multiple google calendars, and I need to be able to add a meeting to someone's calendar without adding myself, or as someone else said, signing in and out as the other users...

HUBSPOT PLEASE RESPOND!!!

I'm also in agreeance with the list Trevor created.

  • who booked the meeting (SDR)
  • who it was scheduled for (AE)
  • date the meeting was booked by SDR
  • date the meeting was scheduled to perform by AE
  • whether the meeting was performed or not

What workaround is everyone else using currently? I don't know why, at the least, the ability to schedule for someone isn't already available, that makes no sense whatsoever.

 

There is the meetings app. I basically would love it we could have that app internally. If I can see my team members availability that they've set, then schedule a meeting with a contact with that team member, that would be perfect. It would really set this CRM apart from the others.

kbarrera
Participant

+1 for this functionality - need the ability to schedule a meeting on behalf of another HubSpot user, or in the very least include in the "attendees" drop-down options. 

 

We are in the education sector and I (Marketing) often have early conversations with prospective students. At the moment they are ready to start discussing with an Admissions representative to set up an appointment with a campus tour, I cannot schedule that on behalf of one of my reps and assign it to that person.

RasmusSommer
Member

Schedule a meeting to another Deal Owner. So the meeting gets added to the Deal Owners calendar (Google calendar or 365) and not too the user who booked the meeting.

(So when you are booking a meeting from the Deal Record, the user who booked the meeting, is not calendar the meeting will be added to.)

naveed
Member

This is a big issue in our organization, we need to add  2 or sometimes 3 representatives to the meeting invitation we send to our prospects. That particular meeting is counted in all the representative's account. If this does not happen it would create problem while distributing that deal between the members

 

I hope Hubspot takes care of this issue soon, and come up with an option to add internal representatives into an invitation.

 

gelflex-cc
Recognized Expert
cara_ceo
Participant

Yes, please! As the admin for HubSpot, this is a big contention as we grow and add a sales team. The sales team is pushing for moving to a different CRM specifically for this one lack of functionality. 

cara_ceo
Participant

Workaround:

We have our Sales Development Reps to open the users meeting link using the incognito browser window to book meetings for our Account Managers and Executives. 

gelflex-cc
Recognized Expert

@cara_ceo please explain

cara_ceo
Participant

We (Marketing) creates a round-robin team meeting link for rotation as new contacts come in. 

 

While a Sales Development Rep (SDR) is on the phone, they open the Account Manager meeting link in an Incognito browser and the SDR fills out the form with the contact's email and chooses the meeting time that works best for the new contact.

 

Opening this meeting link in an Incognito browser is required to prevent IP tracking on the form submission, 

 

In the end, the Account Manager is now booked with a meeting with the contact. 

gelflex-cc
Recognized Expert

@cara_ceo I am not understanding. The meeting link is per user. How are you creating the meeting for the sale team?

cara_ceo
Participant
gelflex-cc
Recognized Expert

@cara_ceo Thank you.  I have been told many times - Can't do it.