Save drafts in Conversation Inboxes

If you work in a conversations inbox, and start to write a message, but then go to another hubspot page and come back, you loose the message.

 

This does not happen if you draft emails on ticket pages. Would be super useful if that also works in conversations inboxes.

3 Replies
EddaTh
Occasional Contributor

My team has this problem as well. It actually used to autosave what you wrote in a reply in conversations and if you clicked another conversation and then came back to the one you were writing in, the message you already wrote was not lost. Now we loose everything if we click somewhere else. Both in conversations and when replying to emails directly from the contact platform. 

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

We've updated behavior in Conversations to support drafts when you start replying to a conversation, exit that conversation (either to look at another conversation or leave Inbox entirely) and return to the thread!

EddaTh
Occasional Contributor

Thank you ! Smiley Very Happy 

 

much appreciated !