We have recently been experimenting with all the HubSpot tools and they seem to be working well for us, But a big issue we have found is the inability to use our custom domains we have added as the link for our Document tracking and attachments.
It would be extremely useful if we could change the domain from "app.hubspot.com".
For us it is not an option to use documents as long as the domain be seen by user in browser is not our own domain. One more feature we pay, but at the end it is useless for us. Please consider to get this to put to your project plan and tag it as urgent.
We definitely need this functionality, too. Just wanted to send out an event invitation to a number of high profile executives. But the favicon and the app.hubspot.com domain visible to the recipient (at latest after clicking on the document link in the mail) are not acceptable.
So we will not use Hubspot's document feature and switch to hosting the file on our own website
At least a subdomain should be possible (i.e. "crm.myowndomain.com" --> pointing to app.hubspot.com)
A pity, because the idea behind the documents tracking is great
I thought this is a basic expectation of such a platform. Since the marketing elements of HubSpot already work on a custom domain, can't get my head around why you'd not develop along the same common principles for the platform. It was my basic expectation.
Same here. Not having the best impression on clients. Plus doesn't really make sense as all other links can be company branded (we use it for meetings etc).
Hi we havent been using much of the sales features on Hubspot but i decided to take another look today. Perticulary the document handling
The first thing that occured to me was the lack of sync issues.... and that it would be a pain to maintain yet another library of assets. The second was the url handling; When i created a link for a document it uses https://hubs.ly/.. Like everyone else, we should not use this for our website, or for email delivery of our aessets. It should be a sub domain of the email/website domain we are using.
Theres a ton of otther issues i have found with domain usage in Hubspot but thats for another thread. 🙏 Please reconsider this option, it would perhaps be a cname to our hubspot id domain name (like some other Hubspot services). Surely not that hard to implement? But it would be a big benefit to us all.
I also don't want to get the hubs.ly url shortener when adding links from outlook plugin. URL shortener a from my point of view a bad pattern in context of an email where trust is very important.
This would be really important as we don't want our clients to know that we are using hubspot. Once they start looking up what it is and they feel watched or tracked, the romance is over.
Not being able to use our own domain for documents renders the whole feature useless for us.
