SMS to Contacts

Workflow seems to have internal SMS but there is no option for SMS to contacts.  Thinking as a reminder of appointments it would be a great feature. 


I understand there are legal issues around use of SMS but be great if could figure a way to use it and manage that it is used within legal guidelines. 




4 Replies
New Contributor

Agreed. Any intention of an integration in the future Hubspot??

Regular Contributor

FYI due to our own need and that of our clients, we have custom built an Addon called Inbound SMS that sends SMS text messages direct from Hubspot workflows using the webhook action. It also puts a note in the contact timeline and can receive messages also and puts those into the contact timeline as well, and notifies your nominated email address when a reply has been received.


It requires no programming or technical skills to set up and we also put a sample workflow in your HubSpot app so you can be sending SMS text messages in literally minutes. Feel free to contact me or check it out at It is currently available for Australia, the US and UK but we have the ability to provide it in many other countries also.

New Contributor

We recently needed to send SMS to clients. During our research, we didn't really find any out-of-the-box solution. We decided to use a couple software all tied to Zapier to start sending SMS.


You can find step-by-step instructions here: Sending SMS with HubSpot.


We're using three software: Zapier to tie everything together. Front handles receiving responses. Twilio handles the technology part.

New Member

Moew and more, I'm using texting as a communication tool with prospects. It would be great if I could simply send a text directly from HubSpot. It seems that an add-on was built to do just that, but it seems rather complicated. I'd love to be able to send a single text or a text sequence in the same way I send an email or email sequence within HubSpot. For now, I'm buying a texting service from another vendor. By using an outside vendor, It's like I need to manage a second CRM just for texting.